Schwarz & Asterhan, 2011Schwarz, B. B., & Asterhan, C. S. C. (2011). E-moderation of synchronous discussions in educational settings: A nascent practice. Journal of the Learning Sciences, 99999(1), 1--1. about using Digalu/Argunaut (enhanced chat tool) for synchronous communications, looking at enhancing moderation suite to enable moderator to moderate several group chats at the same time.
They record all the maps, but also a screencast of what the facilitator does, then afterwards they play it back to her, and use this to trigger her reflections and memories about what she did. They spend a lot of time narrating the whole event in detail, with excerpts shown, her comments on the left, and her actions on the right.